Brand|Command Effective date: October 1, 2026
1. Agreement
These Terms govern your use of the Brand|Command website and any services we provide. By using this site or engaging our services, you agree to these Terms. If you do not agree, do not use the site.
Brand|Command provides CRM implementation, marketing automation, and related consulting services to businesses.
2. Services
Specific services, deliverables, timelines, and fees are set out in a separate written proposal or agreement for each engagement. Where that agreement conflicts with these Terms, the engagement agreement controls.
Nothing on this website constitutes an offer or a guarantee of any particular result.
3. Text messaging program
Program description. Brand|Command sends text messages to people who have provided a mobile number and consented to receive them. Messages may include replies to inquiries, appointment and meeting reminders, project and account updates, and — where separately consented to — information about our services.
Eligibility. You must be the account holder or an authorized user of the mobile number you submit.
Message frequency. Message frequency varies.
Cost. Message and data rates may apply. These are charged by your mobile carrier, not by us.
Opting out. Reply STOP to any message to stop receiving texts. You will receive one confirmation message.
Help. Reply HELP for assistance, or contact us using the details below.
Carrier disclaimer. Mobile carriers are not liable for delayed or undelivered messages.
Consent is not a condition of purchase. You do not have to agree to receive text messages in order to buy anything from us.
Our handling of information collected through this program is described in our Privacy Policy: https://brandcommandhq.com/privacy-policy.
4. Fees and payment
Fees are stated in the applicable engagement agreement or invoice. Unless otherwise agreed in writing:
Invoices are due on the first of the month and are late after the sixth
A late fee of $50 applies to past-due invoices
Setup and project fees are billed 50% at commencement and 50% on delivery
We may suspend work on accounts more than 30 days past due
Third-party platform fees, usage charges, and license costs are billed at cost unless stated otherwise
5. Client responsibilities
Timely delivery depends on your cooperation. You agree to provide the information, access, approvals, and content we need, within the timeframes we identify.
Delays in providing these may shift delivery dates and do not relieve payment obligations for work completed.
You are responsible for the accuracy and lawfulness of any data or contact lists you provide, and for having obtained any consents required to contact the people in them.
6. Compliance
Where we implement messaging, email, or calling systems on your behalf, you remain responsible for complying with applicable laws and carrier requirements, including the Telephone Consumer Protection Act, CAN-SPAM, and A2P 10DLC registration requirements. We will advise on compliance requirements, but we do not provide legal advice and we are not responsible for your use of the systems we build.
7. Intellectual property
Website content is owned by Brand|Command and may not be copied or reproduced without permission.
Work product created for a client becomes the client's property on full payment, except for our pre-existing tools, templates, snapshots, and methods, which remain ours and which we may reuse.
8. Confidentiality
We keep client business information confidential and use it only to perform our services. This does not apply to information that is publicly available, that we already held, or that we are legally required to disclose.
9. Third-party platforms
Our services typically operate on third-party platforms, including GoHighLevel and the services it connects to. We do not control those platforms and are not responsible for their availability, changes, pricing, or performance.
10. Disclaimers
Our services are provided "as is." We disclaim all warranties not expressly stated in a written engagement agreement, including implied warranties of merchantability and fitness for a particular purpose.
We do not warrant any specific business result, revenue figure, lead volume, or carrier approval outcome.
11. Limitation of liability
To the maximum extent permitted by law, our total liability arising from any engagement is limited to the fees you paid us in the three months preceding the claim. We are not liable for indirect, incidental, consequential, or lost-profit damages.
12. Termination
Either party may terminate an engagement with 30 days' written notice unless the engagement agreement states otherwise. On termination, you pay for all work performed through the termination date. We will provide reasonable assistance transferring your account and data.
13. Governing law
These Terms are governed by the laws of the State of Texas. Any dispute will be brought in the state or federal courts located in Harris County, Texas.
14. Changes
We may update these Terms. The effective date above shows when they were last revised. Continued use of the site or our services after a change constitutes acceptance.
15. Contact
Brand|Command | 5402 FM 1488, Apt. 1426, Magnolia, TX 77354 | [email protected] | (346) 888-9154